Friday, March 16, 2007

Time Warner Cable of Southern California and it's service are a heinous bunch of cobags.

I'll tell you why after the hearing.

So here's the story.
Last night, at about 10:40, my cable went out, so I wandered over to my computer. Only to see that my internet was out as well. I rebooted the modem and the dvr, since that usually takes care of thing. No such luck.
I called the tech support number for Time Warner Cable of Southern California. And got a message saying there was an outage in my area and that they hoped it would be taken care of soon. Fair enough.
An hour goes by. Still nothing, I call back. Same message.
Another half hour, I call back. This time I get the regular phone tree. So first I try the cable support guy. He taps away at his computer and comes back to me and says there doesn't seem to be anything wrong on their end, it must be my end and I had to set up an appointment. I said "no thank you, I'll see what the internet tech says."
I called them. A woman picks up the phone, asks for the usual info. And then asks for my drivers license number. "Is that a new thing?" I ask, since I'd never in the 6 and a half years I've been a customer of Time Warner Cable of Southern California been asked for that information. The woman says, "you have to give that to get help." Okay. So I give her the driver's license number.
While I'm waiting, I can hear a plastic bag rustling, followed by loud chewing. Irritating, but I can live with it.
Then she starts talking to me. With her mouth full. So on my end I hear, "umph umph blufg, problem."
I said to her, "I'm sorry I can't understand you if you're speaking with your mouth full."
She said, "what?"
I said, "I can't hear what you're saying because you are eating."
Her response, "I'm not eating! You are very ignorant to say something like that. You don't know what you're talking about." That's a direct quote, by the way.
I said, "this conversation is over, please tell me your name and I would like to speak to your supervisor."
I'm then put on hold, with no further conversation. 10 minutes later, she comes back on the line, "there'sbeenanoutagereportedinyourarea.haveagoodnight." click
I called Time Warner Cable of Southern California this morning and reported her.
We'll see what, if anything, happens.

6 comments:

Adorable Girlfriend said...

All telecom peeps are cobags!

Let's get 'em.

shayera said...

Seriously, I called and complained about that twat! And I never do that.

demeur said...

Welcome to customer no service.

Darn and I worked too hard and over slept the trial, thanks for posting it.

shayera said...

Demeur, see if you can find some of the clips of the testimony, Crooks and Liars probably has most of them. It was well worth watching.

BOSSY said...

Bossy likes to post with her mouth full - but luckily no one can hear her chewing. Which begs the question: If Bossy chews like a cow across all of ether but no one can hear her, will she gain five pounds?

shayera said...

Bossy will never gain any weight. Blogging actually makes you thin. True fact I just made up.