I am writing in regards to the extremely poorly managed Harry Potter and the Death Hallows "midnight launch party" held at the Woodland Hills location. 6100 Topanga Canyon Blvd Suite 1340 Woodland Hills, CA 91367. I had reserved a copy of the Special Edition of the new Harry Potter title and was ASSURED that I would receive my copy if I attended the "party" this evening.
I arrived at the store at 6:20P.M. and stood in line until 7:00P.M. when I received a wristband.
I then returned at 10:15 and was directed to a line OUTSIDE the store. No party of any type in sight.
The line started moving at midnight, pretty much the only thing that happened as advertised.
I was allowed into the store at 12:30. When I got to the register and told the cashier that I was picking up a PREVIOUSLY RESERVED copy of the special edition I was informed that the store had already sold out of the item in question. I waited more than 2 hours in a line for an item I was assured I would be able to purchase only to find out that was completely untrue.
There was no apology offered, just a "you can come back another time."
I am disgusted and extremely angry with this.